Retail

The problem was the unit. A dealership was paid one amount against one deal total, which is not how a customer actually pays: one invoice now, another later, part in cash and part on a card.

The solution made the invoice the unit, each one payable on its own, in part, by any method, with all 23 payment paths drawn in 3 groups before a screen was designed. The outcome, as reported on the project's own brief, is 97% of cashiering use cases covered, satisfaction up 23% and a 93% overall score. The output is a framework running at 15+ UK dealerships and built to take the next market's rules.

The problem was that every market wanted its own paperwork. A country's finance rules and its legal requirements each landed as another order form to build, and another form meant a developer, a release and a wait.

The solution was a single template a dealership's own finance manager configures: any field renamed, given a sample value or switched off, against a live preview of the document the customer will receive. The outcome is that a new market is set up rather than rebuilt, by an admin rather than by engineering. The output is one order form and invoice system, built for Bravo Auto and integrated across the company and its clients.

The problem is written on the brief itself. Provision normally sits with the bank that owns the leased vehicle. At Renault Retail Group the bank and the dealership are subsidiaries of the same parent, so regulation puts the provision on the dealership instead.

The solution is a module the dealership manages provision from, its 85 fields each given a source, RCI or ARC, and its error reporting drawn 6 ways before one was chosen. The outcome is provision held and tracked where the regulation puts it, by the party that answers for it. The output names its own next step: lease activity, active and inactive users, equity mining.

The problem was that a log said something had happened without saying where. Reading one meant rebuilding the record it belonged to from memory, and the old system was deep enough that owning it took calls with senior designers, managers, product managers and developers before a line could be drawn.

The solution, built with a senior designer, borrows a shape every user already has: the folder path from a desktop file browser, run across the top of the panel, with every entry coloured by the kind of change it records. The outcome is a log read at a glance, across 4 record types and 10 use cases. The output went back into the design system as new components and a new process for the teams after this one.

The problem was an empty slot. Every list, card and deal screen keeps room for a picture of the car, and with no photograph on file that room printed text. The design system had no standard thing to put there.

The solution was to model the car nobody sells and render it from 6 angles, one for every slot the platform has. The outcome is a placeholder used across the whole platform, for GM, Ford, Aurora, Honda, RRG and Inchcape among others. The output is the pack itself, and the internal plugin built with a staff designer that renders the model live into the frame that needs it.