Tekion Corp · Overview
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100's designers in the Design Baywith the Founders
Overview
Two years, in full · ~6 min read
The Brief
Two years inside the software a dealership runs its whole day on.
Tekion puts a dealership's whole operation on one cloud platform. Founded 2016, Pleasanton, 1,100+ retailers live.
I designed inside it for two years, across ARC and DRP, ticket by ticket.
Best part: a design bay of a hundred designers, each with a different perspective, teaching each other daily.
255+
Tickets handled
Across two years on the floor
6
Brands
Honda, Ford Pro, GM, RRG, Asbury and Aurora
2
Platforms
ARC (Automotive Retail Cloud) and DRP (Digital Retail Platform)
3
Client countries
United Kingdom, Canada and United States
27+
Projects end to end
Carried from problem to ship
127+
Handoffs and QA rounds
Design handoff and QA feedback
What is Tekion
The platform, before the tickets
All the Issues Handled
Every ticket, from the Jira export
Priority, name and status are the export's own values. Design Type is derived from each ticket's title, so it is a reading rather than a field that came out of Jira.
Showing 10 of 255
| Ticket Name | Design Type | Status | |
|---|---|---|---|
| P0Highest | Adhoc - Add of Manual in Program | Feature Design | Complete |
| P0Highest | Adhoc - Address Logical Change in Analytics | Enhancement | Complete |
| P0Highest | Cashiering at Invoice Level | Feature Design | Complete |
| P0Highest | Cashiering Feedback | Feedback | Complete |
| P0Highest | Creation of RO from Deals side for Products/Accessories sold[S] - PO | Feature Design | Complete |
| P0Highest | Fleet deal enhancement | Enhancement | Complete |
| P0Highest | Imbalanced Contract in Deals | Feature Design | Complete |
| P0Highest | Cashiering at Invoice Level | Design Review | Complete |
| P0Highest | Cashiering at Invoice Level | Design Review | Complete |
| P0Highest | Cashiering Feedback | Design Review | Complete |
31 tickets. Higher impact, lower effort.
P0HighestGoes first
67 tickets. Higher impact, higher effort.
P1HighPlanned in
157 tickets. Lower impact, lower effort.
P2MediumFits around the rest
0 tickets. Lower impact, higher effort.
P3Rarely reaches design
Featured Projects
The two tracks the work split into
Those two years split into two tracks. Retail is five projects from the dealership-facing side; Operations is the Parts Receiving Revamp, as it was presented.
Recommendations
What the people I worked with said
UX Designer, Oracle
I had the pleasure of working with Deepak who is a talented designer and consistently showcased a strong work ethic, a willingness to learn, and a positive attitude. His dedication to his tasks and his commitment to delivering high-quality work was truly impressive. His strong collaboration and communication skills made him an invaluable asset and that was something to learn from him. I have no doubt that Deepak will continue to excel in their future endeavors, and I highly recommend him for any opportunity that comes his way.
UX Designer, Alteryx
As Deepak's mentor at Tekion, I witnessed his dedication, hard work, curiosity to learn new things, and sincerity firsthand. Throughout his internship, Deepak consistently demonstrated remarkable dedication to his work. He always went above and beyond what was expected of him, often putting in extra hours to ensure that projects were completed to the highest standard. Deepak's commitment to excellence was evident in his attention to detail and willingness to take on challenging tasks enthusiastically.
